Return Policy
Right of Withdrawal
There is a 30-day full right of return on goods purchased on the website, unless otherwise stated in your order. The 30-day period starts on the day the order is delivered.
Requests to use the right of withdrawal must be sent to info@rybelx.com. In the notification, clearly state your wish to use the right of withdrawal.
For orders with multiple items delivered individually, the cancellation period expires 30 days after you receive the last item.
Condition of the Item Upon Return
You are liable for any decrease in the value of goods due to handling beyond what is necessary to determine their nature, properties, and functionality. If the item is tried beyond this, it is considered used and of diminished value. In such cases, you will receive a partial or no refund. RYBELX will assess the condition of the item.
Right of Complaint
There is a 2-year warranty on products according to the Danish Sales Act. The right to complain applies to all defects in material and manufacturing.
Complaints regarding errors and defects must be reported to RYBELX within a reasonable time after receiving the goods. The complaint is void in cases of incorrect or unusual use of the product.
RYBELX covers the return costs to a reasonable extent. For returns, contact: info@rybelx.com
